What Is the Main Reason Why Service Encounters Are Especially

question 56

Multiple Choice

What is the main reason why service encounters are especially vulnerable to service breakdowns?

• A)Services are intangible.
• B)Services are co-produced.
• C)Services cannot be stockpiled.
• D)They are delivered by people whose service varies.
• E)Services cannot be tested prior to purchase.

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Definitions:

Hypotheses

Proposed explanations for a phenomenon, which can be tested through experimentation and observation in scientific research.

Multiple Linear Regression

A statistical technique that models the linear relationship between one dependent variable and two or more independent variables by fitting a linear equation to observed data.

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity, including societal roles and identity.

Years

Units of time that represent the period it takes for the Earth to complete one orbit around the Sun, approximately 365 or 366 days.