Which of the Following Is NOT a Principle of Effective

question 15

Multiple Choice

Which of the following is NOT a principle of effective service recovery at the managerial level?

• A)Top management commitment
• B)Total quality management
• C)'Complaints as opportunities' culture
• D)Training and empowerment
• E)Ownership of the complaint

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Definitions:

Work-related Stress

Tension or anxiety resulting from job demands, workplace environment, or work-life balance challenges, affecting mental and physical health.

Self-efficacy

A person's belief in their ability to succeed in specific situations or accomplish a task, which can play a significant role in how one approaches goals, tasks, and challenges.

Psychosomatic Disease

A condition wherein psychological factors significantly affect physiological functioning, potentially resulting in physical disease or symptoms.

Research on Stress

The scholarly study of how stress affects the mind and body, including the mechanisms and outcomes of stress responses.