Which of the Following Approaches to Service Design Involves the Customer

question 2

Multiple Choice

Which of the following approaches to service design involves the customer to the greatest extent in providing a service (in effect making them "a partial employee") ?

• A) Production-line approach and self-service approach
• B) Personal-attention approach only
• C) Quality approach
• D) Do-it-yourself approach
• E) Self-service approach

---

Definitions:

Government Contract

A legal agreement between a government entity and a private company for goods or services, often involving specific regulatory requirements.

Company Fraud

Illegal activities conducted by a company or its representatives, intended to deceive investors, authorities, or the public for financial gain.

CAPM

The Capital Asset Pricing Model, a theoretical framework used to determine the expected return on an investment based on its risk in comparison to the market.

Systematic Risk

A type of risk associated with the entire market or a particular market segment that remains unaffected by diversification efforts.