The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 68

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

• A) Quality is free
• B) Leadership from senior management
• C) Customer focus
• D) Total involvement of the workforce
• E) Continuous improvement

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Definitions:

Purchase Cost

The total amount paid to acquire an asset, including any additional charges necessary to bring it to its intended use.

Strategic Investments

Investments made by a company to pursue long-term objectives, such as acquiring stakes in other companies or funding new product development.

Investment Income

Earnings from assets purchased, such as dividends from stocks, interest on loans or bonds, or rental income from property.

Amortized Cost Model

An accounting technique used to gradually write down the cost of an intangible asset over its useful life.