Applicants for the Baldrige Award for Total Quality Management Must

question 67

Multiple Choice

Applicants for the Baldrige Award for total quality management must submit an application of up to fifty pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

• A) DMAIC
• B) Customer and market focus
• C) Standardization
• D) Control
• E) Inspection protocols

---

Definitions:

Not-for-profit Agencies

Organizations that operate for purposes other than generating profit, often focused on social, educational, or charitable activities.

Innovative

Characterized by the introduction of new ideas, devices, or methods.

Public Agencies

Government organizations that operate at the local, state, or national level to provide public services to citizens.

Medicaid

A government-funded program in the United States that provides health insurance to low-income individuals and families.