The Dimension of Design Quality That Concerns the Past Performance

question 69

Multiple Choice

The dimension of design quality that concerns the past performance and reputation is which of the following?

• A) Response
• B) Serviceability
• C) Performance
• D) Reputation
• E) Perceived quality

Understand the concept of vertical relationships between manufacturers and retailers.

Identify the causes and consequences of double marginalization.

Recognize the mechanisms to address misaligned incentives between manufacturers and retailers.

Explain the reasons manufacturers bundle products and services.

---

Definitions:

Duty of Care

The legal obligation to avoid acts or omissions which could foreseeably harm others.

Negligence

A failure to exercise the care that a reasonably prudent person would exercise in similar circumstances, leading to harm or damage.

Professional Designation

A formal certification demonstrating a certain level of expertise or specialization in a particular field, frequently required in professions such as law, medicine, and accounting.

Professional Associations

Organizations founded by individuals in the same profession aimed at advancing their interests, standards, and development.