How Do Fast-Food Restaurants Rationalize the Process of Providing Food

question 64

Multiple Choice

How do fast-food restaurants rationalize the process of providing food to customers, according to Robin Leidner in Fast Food, Fast Talk?

• A) They ask employees to always use customers' first names.
• B) They tailor each workstation to an employee's unique personal qualities.
• C) They focus on giving each customer a unique eating experience.
• D) They developed standardized scripts for employees to use when dealing with customers.

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Definitions:

Michael Omi

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