A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners have been plotted and appear in the following graph. The number of complaints for each category is with each bar. 
How was the value for the point represented by the triangle calculated?
Definitions:
Routine Event
Activities or occurrences that are regular and predictable in one's daily life.
Concept
A general idea derived from specific instances that helps to categorize and interpret information.
Category
A class or division of people or things regarded as having particular shared characteristics.
Script
A sequence of behaviors, roles, and norms that are expected in a particular context or situation.
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