Which of the Following Statements About Customer Involvement Is Best

question 108

Multiple Choice

Which of the following statements about customer involvement is best?

• A) In service industries, customer contact is of minor importance.
• B) High task divergence and flexible process flows require more flexibility of the process's employees, facilities and equipment.
• C) A firm that produces standardized products often seeks customer specifications.
• D) When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.

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Definitions:

Component

An individual part or element that combines with other parts to form a larger item, system, or machinery.

Symbolic Form

The representation of concepts, principles, or entities using symbols or symbolic expressions, often found in logical and mathematical contexts.

Truth Table

A tabular representation used in logic to determine the truth value of a proposition based on the truth values of its components.

Component Statements

Parts of a compound statement in logic, each of which can be true or false separately.