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Internal customers are those that have some familial relation working at the business providing the good or service.
Policy Statements
Official documents that outline the principles and guidelines governing the actions and decisions of an organization.
Legal Documents
Official papers that record agreements, rights, or obligations, and are enforceable by law, such as contracts, wills, and deeds.
Verbatim
In the exact words; a precise reproduction of spoken or written words.
Encouraging Note
A written message intended to give someone support, confidence, or hope.
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