Figure 5.2 the Figure Above Shows the Process for Customers Arriving at Process

question 41

Multiple Choice

Figure 5.2

The figure above shows the process for customers arriving at Pierre's Spa and Salon. After signing in, customers are routed to different locations in the Spa for the two different services provided. The numbers in parentheses are the time in minutes for each step of the process.
-Use the information in Figure 5.2. What is the process bottleneck?

• A) H
• B) B
• C) C
• D) D

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Definitions:

Self-Actualization

A concept in humanistic psychology referring to the realization or fulfillment of one's talents and potential, considered as a drive or need present in everyone.

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, describing a five-tier model of human needs, from basic (physiological) to higher (self-actualization).

Sexual Arousal Cycle

A series of emotional and physical phases that occur when an individual becomes sexually aroused, involving phases of excitement, plateau, orgasm, and resolution.

Intrinsic Reward

A type of motivation that comes from within an individual, driven by personal satisfaction or the joy of performing an activity itself.