The Final Step in the Formal Sales Process Described in the Book

question 72

Multiple Choice

The final step in the formal sales process described in the book is ________.

• A) qualify the lead
• B) make the sales presentation
• C) follow-up
• D) closing the sale
• E) meeting objections and concerns

---

Definitions:

Deviant Group

A collection of individuals who deviate from societal norms or values, often resulting in societal judgment or sanction.

Complete Participant

A researcher fully participates in the social setting under study without revealing their research intentions.

Covert Observation

Observation in a research context where the subject is unaware they are being observed, to ensure natural behavior is recorded.

Overt Observation

A research method where the subjects are aware that they are being observed, which can impact their behavior but also adheres to ethical transparency.