The Three Phases of the Sales Process Are Initiating, Developing

question 18

True/False

The three phases of the sales process are initiating, developing, and enhancing customer relationships.

---

Definitions:

Conformity

The act of matching attitudes, beliefs, and behaviors to group norms or the influence of group pressure on individual actions.

Confederates

Individuals who appear to be participants in a study but are actually part of the research team, used to manipulate social interactions.

Self-Fulfilling Prophecy

A prediction that directly or indirectly causes itself to become true, due to positive feedback between belief and behavior.

Diffusion Of Responsibility

A sociopsychological phenomenon where individuals are less likely to take action or feel a sense of responsibility in the presence of a large group of people.