Which of the Following Is True of Open-End Questions?​

question 31

Multiple Choice

Which of the following is true of open-end questions?​

• A)​These questions limit the customer's response to one or two words and are used to confirm or clarify information gleaned from responses to previous questions.
• B)These questions ask customers to choose from two or more options and are used in selling to discover customer preferences and move the purchase decision process forward.
• C)​These questions are designed to penetrate below generalized or superficial information to elicit precise details for use in needs discovery and solution identification.
• D)​These questions are designed to go beyond generalized fact finding and uncover prospects' perceptions and feelings regarding existing and desired circumstances and potential solutions.
• E)​These questions are designed to let customers respond freely and encourage the customer's thought processes.

---

Definitions:

Environmental Considerations

The influence of the external environment on job design; includes employee ability, availability, and social expectations.

External Environment

Consists of all factors outside an organization that can affect its operations and performance, including economic, legal, technological, and social conditions.

Task Significance

The degree to which a job has a substantial impact on the lives or work of other people, either in the immediate organization or in the external environment.

Ergonomics

The study and design of equipment and workplaces to maximize productivity by reducing operator fatigue and discomfort.