To Overpromise and Underdeliver to a Customer Is an Example

question 32

Multiple Choice

To overpromise and underdeliver to a customer is an example of a(n) _____.​

• A)​enhancer
• B)service motivator​
• C)service quality
• D)service strategy​
• E)detractor​

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Definitions:

Generally Accepted Accounting Principles (GAAP)

A framework of accounting standards, conventions, and rules that accountants follow to compile financial statements.

Critical Event

A significant occurrence that has a substantial impact on an operation or system, often requiring immediate attention and action to address.

Revenue Recognized

The point at which a company records the revenues it has earned in its financial statements, according to specific criteria outlining when the earnings process is considered complete.

Sustainable Income

The portion of earnings that can be consistently generated and expected to continue in the future, excluding any unusual or one-time profits or losses.