In Maintaining and Enhancing Customer Relationships,salespeople Are Involved In:​

question 40

Multiple Choice

In maintaining and enhancing customer relationships,salespeople are involved in:​

• A)​gaining commitment and not sales follow-up.
• B)installing the product if it is technical in nature.​
• C)passing on customer complaints to higher authorities.
• D)performing routine post-sale follow-up activities.​
• E)neglecting changes in the customer's situation.​

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Definitions:

Essential Purpose

The primary or most important goal or function of an object, policy, or legal contract.

Adequate Refund

A reimbursement that is fair and reasonable under the circumstances, often related to the return of purchased goods or services.

Consequential Damages

Refers to secondary or indirect damages that result from a breach of contract, extending beyond the direct damage or loss incurred.

Unconscionable

Describes actions or terms that are so unfair or oppressive to one party that no reasonable or informed person would agree to them.