Mathew Has Called the Customer Service Department of One of His

question 48

Multiple Choice

Mathew has called the customer service department of one of his suppliers to make a complaint.The customer service agent acts indifferently toward Mathew's problem but agrees to resolve the issue.In this scenario,the customer service agent should:​

• A)​not have resolved the issue until he or she had the whole story.
• B)have been more empathetic to Mathew's situation.​
• C)have asked Mathew more questions.
• D)have agreed to Mathew's demands at the start of the conversation.​
• E)have asked Mathew to speak to his supervisor.​

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Definitions:

Cohabitation Effect

A theory that suggests couples who live together before marriage are more likely to experience marital difficulties and divorce.

Domestic Violence

A pattern of behavior in any relationship that is used to gain or maintain power and control over an intimate partner.

Financially

Pertaining to money or how money is managed, often used in the context of managing expenses, income, or investments.

Selection Effect

The bias introduced in analysis results due to the way in which subjects or participants are selected or self-select into a study.