A Salesperson Should Not Lose His or Her Cool When

question 37

Multiple Choice

A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers,but must display _____.​

• A)​indifference
• B)motivation​
• C)resilience
• D)apathy​
• E)diligence​

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Definitions:

Cranium

The part of the skull that encloses the brain, consisting of the frontal, parietal, occipital, and temporal bones.

Setting Sun Eyes

A condition where the eyes appear to be driven downward, with the sclera visible above the iris, often indicative of certain neurological disorders.

Sternomastoid

A major muscle in the neck that runs from the sternum and collarbone to the mastoid process of the temporal bone of the skull.

Trapezius

A large triangular muscle extending over the back of the neck and shoulders, involved in moving, rotating, and stabilizing the scapula and extending the head at the neck.