Before Putting a Caller on Hold, ____

question 53

Multiple Choice

Before putting a caller on hold, ____.

• A) ask someone else in the office to take the call
• B) tell the caller that you have no choice
• C) ask the caller to state the purpose of the call
• D) tell the caller that you do not know how long the wait will be
• E) give the name of the practice and say, "Hold, please."