You Need to Convey to a Customer That His Shipment

question 95

Multiple Choice

You need to convey to a customer that his shipment will arrive a week late. Which of the following lines will be most effective in communicating this news?

• A) We regret to inform you that your shipment will arrive a week late.
• B) Due to unavoidable circumstances, your shipment has been delayed by a week.
• C) Your shipment will be delivered next week.
• D) Your shipment will arrive next week, even though we promised that you would receive it this week.

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Definitions:

Complex Changes

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The onset of menstruation, marking the beginning of a female's reproductive years.

Late Adulthood

The stage of life characterized by the aging process, typically considered to start around age 65 and beyond.

Marital Satisfaction

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