Which of the Following Is TRUE About Refusing Claims and Requests

question 77

Multiple Choice

Which of the following is TRUE about refusing claims and requests for adjustment?

• A) You should always accept responsibility for the negative answer.
• B) You must resist the temptation to call the other party dishonest or incompetent.
• C) You should clearly point out the customer's mistakes to him.
• D) The direct approach is usually the better choice for this purpose.

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Definitions:

Athlete's Foot Powder

A medicated powder designed specifically to treat tinea pedis, a fungal infection commonly known as athlete's foot.

First-To-Invent Rule

A patent law principle stating that the right to a patent for an invention goes to the first person to invent it, not necessarily the first to file a patent application.

Copyright

A form of intellectual property protection granted by law to the creators of original works of authorship, including literary, dramatic, musical, and certain other intellectual works.

Life of the Creator

A legal term often associated with copyright laws, referring to the duration in which copyright protection lasts based on the creator's lifetime plus a number of years posthumously.