Which of the Following Would Be Most Effective as the Closing

question 39

Multiple Choice

Which of the following would be most effective as the closing for a message from a customer service executive of Weaver Designs to the customer, granting the claim?

• A) We appreciate your support in our mission to promote green fashion and would love to know more about the other ways in which you try to help the environment.
• B) We at Weaver Designs would like to minimize such complaints and urge you to double-check washing instructions next time.
• C) We at Weaver Designs urge you to carefully read and follow the washing instructions-clearly printed on all labels and packaging-to prolong the life of your clothes and to avoid further claims of this kind.
• D) We appreciate your support in our mission to promote green fashion and are very keen on avoiding such frivolous claims. We are sure you agree with us.

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Definitions:

Cultural Sensitivity

The awareness and acknowledgment of the cultural differences and similarities between people without assigning them a value.

Managers' Attitude

The predispositions or tendencies managers have towards people, situations, or themselves, affecting decision-making and leadership styles.

Grapevine

Informal and unofficial communication channels within an organization or group.

Interpersonal Relations

The interactions and relationships that occur between individuals in a social or professional setting.