Which of the Following Is a Guideline for Granting Claims

question 40

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A) Sympathize with the customer's inconvenience or frustration.
• B) Specifically assign blame by name to someone in your organization.
• C) Start from the assumption that the information the customer provided is incorrect.
• D) Imply that the customer is at fault.

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Definitions:

Annual Reports

Comprehensive reports issued by companies annually that provide information on their operations, financial condition, and corporate activities.

Job Prospects

The potential opportunities for employment and career advancement in a particular field or profession.

Unlimited Liability

A legal structure in which the owner's personal assets can be used to pay off the business's debts without limit.

Proprietor

An individual who owns a business establishment or sole proprietorship, having full control and responsibility for its operations and profits.