Which of the Following Is a Guideline for Granting Claims

question 40

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A) Sympathize with the customer's inconvenience or frustration.
• B) Specifically assign blame by name to someone in your organization.
• C) Start from the assumption that the information the customer provided is incorrect.
• D) Imply that the customer is at fault.

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