Regardless of Who Is at Fault,you Must Make It a Point

question 46

True/False

Regardless of who is at fault,you must make it a point to apologize when granting a customer's claim.

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Definitions:

Chilling Effect

A situation where the threat of legal action or regulation discourages individuals or organizations from exercising their rights or engaging in legitimate practices.

Governance Participation

Involvement of stakeholders in the decision-making processes of an organization or government.

National Level

Refers to activities, policies, or issues that are addressed or coordinated across an entire country.

Local Level

Refers to actions, decisions, and processes that take place at a community or immediate area, focusing on the specific needs and governance of that locality.