When Responding to a Claim Where a Third Party Is

question 73

True/False

When responding to a claim where a third party is at fault,you should clearly assign the blame to the third party and ask the customer to follow up the claim with the third party.

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Definitions:

Normative Influence

Social pressures that encourage conformity to the expectations and norms of a group, leading individuals to change their behaviors or beliefs to fit in.

Minority Influence

The process by which a smaller portion of a group can change the opinions, attitudes, or behaviors of the larger group, often through consistent and confident positions.

Unyielding Resolve

A firm determination to persist in an effort or plan despite difficulties or opposition.

Self-Confidence

The subjective sense of trust in one's abilities, qualities, and judgment, influencing an individual's approach to challenges, relationships, and responsibilities.