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TABLE 10-13 The Amount of Time Required to Reach a Customer Service

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TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.    -Referring to Table 10-13, what is(are)  the critical value(s)  of the relevant hypothesis test if the level of significance is 0.10? A)  1.6860 B)  ±1.6860 C)  2.0244 D)  ±2.0244
-Referring to Table 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10?


Definitions:

Average Product

The output per unit of input, calculated by dividing total production by the number of units of input.

Marginal Product

The additional output derived from the use of one more unit of a production input, while holding other inputs constant.

Technologically Efficient

A state of production where it is not possible to increase the production of one good without decreasing the production of another, given current technology.

Autos Assembled

The total count or volume of automobiles manufactured and put together in a production process within a specific time frame.

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