Follow-Up Services the Needs of the Customer After the Sale

question 60

Multiple Choice

Follow-up services the needs of the customer after the sale to ensure strong customer satisfaction while maintaining communication with the customer.What are three simple questions salespeople should consider in developing a follow-up campaign?

• A)Why, Where, and How?
• B)Who, Why, and When?
• C)Who, When, and How?
• D)Why not, When, and With whom?
• E)Why, When, and Where?

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Definitions:

Biases

Systematic patterns of deviation from norm or rationality in judgment, where particular conclusions may be favored over others.

Psychologists

Professionals specializing in the study of the mind and behavior, focusing on understanding how people think, feel, and act.

Misinformation

False or inaccurate information that is spread, regardless of intention to deceive.

Repeated

An action or event that occurs more than once or has been done or said again.