Cross-Selling Is a Strategy That May Greatly Impact the Performance

question 29

Multiple Choice

Cross-selling is a strategy that may greatly impact the performance of a salesperson.Which of the following statements about cross-selling is in fact NOT true?

• A)Most customers will get irritated when you attempt to cross-sell.
• B)In order to effectively cross-sell, you must know your products.
• C)In order to effectively cross-sell, you must know your client's business.
• D)Make it easy for the customer to say no.
• E)All of these choices are correct.

---

Definitions:

Content Validity

The extent to which a test measures all aspects of the concept it intends to measure.

Test's Reliability

The consistency with which a test measures what it is supposed to measure.

Intelligence Test

A standardized test designed to measure human intelligence, cognitive abilities, and potential for academic achievement.

Reliability

The degree to which an assessment tool or measure produces stable and consistent results over repeated applications or observations.