Obviously in a Bad Mood, Robert Comes to You Seeking

question 28

Multiple Choice

Obviously in a bad mood, Robert comes to you seeking your advice.He just lost a large account and does not know why.He asks you for your insights given your status in the company as a very successful salesperson.What would you tell him?

• A)"Robert, don't worry-there are lots of other potential customers out there."
• B)"Robert, it was obvious they were not a good fit for us-move on to the next prospect."
• C)"Robert, welcome to the club; we all have walked in your shoes - relax."
• D)"Robert, be professional, friendly, and contact the client to determine the reason(s) why you lost the account."
• E)"Robert, give it time and the customer will call you back - our products are the best in the industry."

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Definitions:

Blastocyst

A thin-walled, fluid-filled sphere containing an inner mass of cells from which the embryo will develop; is implanted into the uterine wall during the germinal period.

Blastocyst

An early stage in human embryonic development, a hollow sphere of cells formed after several days of cell division following fertilization.

Placenta

An organ that develops in the uterus during pregnancy, providing oxygen and nutrients to the growing baby while removing waste.

Umbilical Cord

A flexible cord-like structure connecting a fetus to the placenta, delivering nutrients and removing waste during pregnancy.