Haylee Tells Her Clients the Following, "I Will Throw in a Free

question 116

Multiple Choice

Haylee tells her clients the following, "I will throw in a free two-year warranty if you make the purchase today." Which closing technique is Haylee using?

• A)Concession
• B)Negotiation
• C)Probability
• D)Urgency
• E)Ultimatum

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Definitions:

Identity Versus Confusion

A stage in Erik Erikson's theory of psychosocial development where adolescents search for a sense of self and personal identity, facing the challenge of role confusion.

Generativity

A concern for establishing and guiding the next generation, often expressed through parenting, teaching, and contributing to society.

Self-Absorption

An excessive preoccupation with oneself and one's own feelings, interests, or well-being, often neglecting others.

Secondary Sexual Characteristics

The physical traits that emerge during puberty which are not directly involved in reproduction but distinguish the two sexes, such as breast development in females and facial hair in males.