Cross-Cultural Communication Is Difficult to Understand and Therefore, Salespeople Must

question 76

Multiple Choice

Cross-cultural communication is difficult to understand and therefore, salespeople must follow certain guidelines in order to be effective.Which of the following is not a guideline stated in the textbook?

• A)Exaggeration of product specifications and benefits should be discarded
• B)Use simple, clear English for people whose first language is not English
• C)Humour should be avoided when building a new relationship
• D)Profanity should be avoided at all cost
• E)Body language is not as important as other nonverbal communication factors

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Definitions:

Top-Down Reasoning

An analytical approach where the general or bigger picture is considered first, followed by the specific details.

Descriptive Reasoning

The process of making inferences or conclusions based on observed patterns or descriptions without necessarily understanding the mechanisms.

Algorithm

An algorithm is a detailed, step-by-step procedure or formula for solving a problem or completing a task, often used in computing and mathematical processes.

Subgoal

A specific, intermediate goal that forms part of a larger goal, making complex tasks more manageable.