What Level of Listening Is Used by Salesperson the Most

question 11

Multiple Choice

What level of listening is used by salesperson the most often?

• A)marginal
• B)passive
• C)routine
• D)active
• E)evaluative

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Definitions:

General Impression

An overall assessment or opinion about something or someone, formed on the basis of limited information.

Out-group Homogeneity Effect

The tendency to perceive members of an out-group as more similar to each other than they really are or compared to the members of the in-group.

Characteristics

Features or qualities that serve to identify, describe, or distinguish individuals, groups, or things.

Collectivist Culture

A societal approach that emphasizes the needs, goals, and views of the group over those of the individual.