After the Previous Sales Representative in His Territory Infuriated an Important

question 6

Multiple Choice

After the previous sales representative in his territory infuriated an important customer, Troy visited the customer once a month, never asking for business but hoping to rebuild trust through listening and expressing concern. Finally, after more than two years, the customer gave Troy an order. Troy was providing the important marketing function of

• A)advising production on how much product to make.
• B)alerting the logistics department when to ship products.
• C)creating a relational orientation.
• D)identifying opportunities to expand.
• E)synthesizing and interpreting sales, accounting, and customer-profile data.

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Definitions:

Personal Happiness

An individual's subjective state of well-being and satisfaction with life.

Negative Emotions

Emotions that are generally perceived as undesirable, such as sadness, anger, and fear, and are often a response to undesirable experiences or thoughts.

Adaptation-level Phenomenon

The psychological experience of judging new stimuli and events based on past experiences or a baseline level of past stimuli.

Day-to-day Happiness

The experience of joy, contentment, or positive well-being, combined with a sense that one's life is good, meaningful, and worthwhile on a daily basis.