Saki Has Been Having a Difficult Time Working with a Particular

question 105

Multiple Choice

Saki has been having a difficult time working with a particular buyer using the personal selling process, and she has asked her manager, Saffron, for some ideas about how to close the sale effectively. Saffron asks her a number of questions to help sort out the difficulties. Which of the following questions would Saffron be least likely to ask?

• A)"What does the buyer's body language tell you about her readiness to buy?"
• B)"Did you skip any steps in the process?"
• C)"Are there any reservations that have not been addressed to the buyer's satisfaction?"
• D)"Have you completed the follow-up to ease the buyer's mind?"
• E)"Should you go back to an earlier stage in the process and start the process over from there?"

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Definitions:

Communication Skill

Communication skill encompasses the ability to effectively convey and receive information, ideas, and emotions through verbal, non-verbal, written, and digital means.

Training

The act of providing individuals with the knowledge and skills needed to perform specific tasks or jobs effectively.

Department Meeting

A structured gathering of members within a particular department of an organization, aimed at discussing relevant issues, progress, and plans.

Agenda

A list or plan of topics to be discussed or actions to be taken during a meeting or event, typically organized in order of priority.