The Attitudes That Sankha's Customers Develop After They Have Purchased

question 87

Multiple Choice

The attitudes that Sankha's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to convey ________ by guaranteeing his work in writing.

• A)reliability
• B)responsiveness
• C)assurance
• D)empathy
• E)tangibles

Comprehend the role of enzyme deficiencies in immunodeficiencies and the application of gene therapy.

Understand the physical principles behind gel electrophoresis.

Differentiate between various genetic treatment methods, including gene therapy.

Recognize the significance of DNA fingerprinting techniques.

---

Definitions:

Deming

Refers to W. Edwards Deming, a prominent figure in the field of quality management who introduced concepts such as the Plan-Do-Check-Act (PDCA) cycle.

Regular Maintenance

The routine care and servicing by personnel to keep facilities, equipment, or software operational and efficient, preventing unexpected breakdowns and ensuring longevity.

Working Condition

The environment and circumstances under which employees perform their jobs, including aspects like safety, hours, and ergonomics.

Mountain Bike

a type of bicycle designed for off-road cycling, featuring sturdy frames, knobby tires, suspension systems, and powerful brakes to handle rough terrain.