On Weekends, Yannis Often Finds Himself Thinking About His Customers

question 5

Essay

On weekends, Yannis often finds himself thinking about his customers and their problems. Sometimes Yannis will figure out a potential solution and e-mail or call his customer. What personal trait does Yannis have that is important to sales success?

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Definitions:

Moral Blame

Attribution of ethical responsibility or wrongdoing to an individual or group.

Preventing Future Harm

Strategies or actions taken to avoid potential injuries or damages before they occur.

Contributory Negligence

A legal doctrine that reduces the amount of damages a plaintiff can recover in a negligence-based claim, based upon the degree to which the plaintiff's own negligence contributed to the injury.

Assumed Risk

A principle that a person may voluntarily undertake or accept a risk inherent to an activity, thus absolving others from liability for any injury resulting from that risk.