While It Is Relatively Easy to Offer Customers Internet Options

question 122

Multiple Choice

While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.

• A)vendor-managed inventory
• B)web videos
• C)online chats
• D)EDI
• E)online games

---

Definitions:

Ambulatory

A covered walkway, often found around the apse of a Christian church, allowing for procession or space for visitors to walk around.

Pilgrims

Historical travelers who embarked on a journey for religious or spiritual reasons, often associated with the Pilgrims who settled in America in 1620.

Relics

Objects or physical survivals considered holy or significant due to their association with saints, divine figures, or historical events in various religious traditions.

Stone Vaults

Arched structures made of stone, used in buildings to provide a space with a roof or ceiling, characteristic of Gothic and Romanesque architecture.