Mark Owns an Oil-Change Business Called Oil Only

question 29

Multiple Choice

Mark owns an oil-change business called Oil Only. He changes oil in cars-and that is all he does. What kind of retail business is this?

• A)service retailer
• B)specialty store
• C)category specialist
• D)extreme value retailer
• E)off-price retailer

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Definitions:

Genuine

Referring to honesty, authenticity, and sincerity in one’s behavior and interactions with others.

Empathic

Having the capacity to understand and share the feelings or emotional states of another person.

Projection

A defense mechanism in which individuals attribute their own unacceptable thoughts, feelings, or motives to another person.

False Consensus Effect

The tendency to overestimate the extent to which others share our beliefs, attitudes, and behaviors.