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While It Is Relatively Easy to Offer Customers Internet Options

question 122

Multiple Choice

While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.


Definitions:

Fiber Optic Wire

A type of cable made of thin strands of glass or plastic that transmits data at high speeds using light signals.

Time and Place Utility

The value added to products through making them available at the right time and location to meet consumer needs.

Pipeline

In supply chain, refers to the flow of goods and materials from the supplier to the customer, as well as the processes that move products through the stages of production to delivery.

High-value Products

Goods or services that provide significant value to the customer, often due to their quality, uniqueness, or customization.

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