Which of These Activities Is Least Likely to Be Improved

question 78

Multiple Choice

Which of these activities is least likely to be improved with the use of an integrated CRM?

• A)handling complaints
• B)expediting returns
• C)targeting future promotions
• D)providing a seamless customer experience
• E)collecting payments

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Definitions:

Personal Dispositions

Inherent personality traits and tendencies that influence behavior and perspectives.

Role Playing

A method involving acting out or performing a particular role, either as a training exercise, in therapy, or in gaming contexts, to develop skills or understand perspectives.

Cognitive Dissonance

The psychological discomfort experienced when holding two or more conflicting cognitions (beliefs, attitudes, or values).

Peripheral Route Persuasion

A method of persuasion that relies on superficial cues or associations, rather than logical argument, to influence someone's attitude or behavior.