Max Relocated to Take a New Job

question 13

Multiple Choice

Max relocated to take a new job. He immediately got sick and went to a doctor close to where he lived. During his exam, the doctor was impatient and demonstrated a poor bedside manner. Max wished that he could have requested a different doctor in that moment, but it was too late. Max's experience exemplifies which key difference in services?

• A)intangibility
• B)homogeneity
• C)perishability
• D)inseparability
• E)heterogeneity

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Definitions:

Analytic System

A framework or technology designed to analyze data and derive insights, often used in decision-making processes.

Restaurants

Businesses that prepare and serve food and drinks to customers in exchange for money, either paid before the meal, after the meal, or with an open account.

Sigma Level

A measure of process capability that indicates how many standard deviations a process is from the mean before encountering a defect.

Defects

Imperfections or flaws in a product that can affect its functionality, appearance, or safety.