The Service Dimension Called ________ Refers to the Ability of the Firm's

question 62

Multiple Choice

The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibles

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Definitions:

Underlying Reasons

Underlying reasons are the fundamental causes or motivations that lie beneath the surface of actions, decisions, or phenomena.

Integrative Approach

A holistic method that combines elements from different theories or practices to address complex issues or problems.

Asymmetric Conflict

A conflict where the parties involved possess unequal military resources or capabilities, often leading to non-traditional tactics to balance power differences.

Positive

Positive refers to characteristics, events, or outcomes that are beneficial, favorable, or desirable.