One Afternoon, the Clerk at the Customer Service Desk of a Large

question 22

Multiple Choice

One afternoon, the clerk at the customer service desk of a large retail store got bored and started stating different return policies to each customer. Customers waiting in line and overhearing the different policies would probably feel that the store's handling of returns lacked

• A)procedural fairness.
• B)variability.
• C)organizational fairness.
• D)intangibility.
• E)explanatory fairness.

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Definitions:

Sole Proprietorship

A business owned and operated by one person.

Corporation

A business structure that creates an entity separate from its owners and managers.

Public Company

A corporation whose shares are traded openly on stock exchanges, subject to regulatory oversight and required to disclose financial and other significant information.

Certified Public Accountant

A designation given to an accountant who has passed a standardized CPA exam and met government-mandated work experience and education requirements.