All of the Following Are Recommended Strategies for Service Recovery

question 128

Multiple Choice

All of the following are recommended strategies for service recovery except

• A)listening to the customer.
• B)finding a fair solution.
• C)resolving problems quickly.
• D)silencing an irate customer.
• E)following procedural fairness when solving problems.

---

Definitions:

Goals Improve

Setting goals improves an individual's focus and direction in tasks or personal development, leading to better performance and achievements.

Goal Difficulty

The level of challenge and effort required to achieve a specific objective, affecting motivation and performance.

Challenge Experienced

The encounter with tasks or situations that are demanding or test one's abilities and skills.

Goal Clarity

The degree to which the objectives or aims of a task or project are clearly understood and defined.