The Warm Sands Resort Has a Five-Star Rating and Wants

question 2

Essay

The Warm Sands Resort has a five-star rating and wants to keep it that way. The resort has specific standards for service and has trained its employees to deliver service according to these standards, but even one unhappy customer could endanger the resort's reputation. What can the manager do to ensure that frontline employees offer consistent, excellent service to every visitor?

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Definitions:

Bailor

The owner giving up possession of property in a bailment.

Bailee

The person acquiring possession of personal property in a bailment.

Gratuitous Bailment

A situation where property is voluntarily transferred into another's custody without expectation of payment.

Stradivarius

A type of high-quality stringed instrument made by members of the Stradivari family, particularly renowned violins.