Most Category Specialists Use a Predominantly ________ Approach to Customer

question 112

Multiple Choice

Most category specialists use a predominantly ________ approach to customer service.

• A)hands-on
• B)online
• C)self-service
• D)special attention
• E)personalized

---

Definitions:

Absolute Threshold

The minimum intensity of a stimulus that is required for the stimulus to be detected at least 50% of the time.

Just Noticeable Difference Threshold

The minimum difference in intensity between two stimuli required for the difference to be detected at least half the time.

Ultraviolet

A type of electromagnetic radiation with wavelengths shorter than those of visible light but longer than those of X-rays.

Infrared

Electromagnetic radiation with wavelengths longer than those of visible light but shorter than those of microwaves, used in various technologies including remote controls and thermal imaging.