The Service Gaps Model Is Designed to Highlight Those Areas

question 49

Multiple Choice

The Service Gaps Model is designed to highlight those areas where

• A)service providers provide the best possible service.
• B)manufacturers are cutting corners on product quality.
• C)customers believe they are getting lower quality service than they should.
• D)service providers know more than their customers.
• E)delivered service exceeds expected service.

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Definitions:

Intoxicating

Having a substantial and often negative or overwhelming impact on mental or emotional state, typically related to substances but can also apply to experiences.

Corruptive

Referring to actions or behaviors that are dishonest, unethical, or designed to achieve an unfair advantage.

Iron Law

A principle suggesting that strong and enduring political organizations or movements tend towards oligarchy, even when they start out democratically.

Personal Integrity

Adherence to moral and ethical principles, characterized by honesty, consistency, and accuracy in one’s actions and beliefs.