Empowerment Is When ________ Are Authorized to Make Decisions to Help

question 48

Multiple Choice

Empowerment is when ________ are authorized to make decisions to help their customers and, as a result, service quality generally improves.

• A)consultants
• B)middle managers
• C)corporate executives
• D)production control managers
• E)frontline employees

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Definitions:

Intragroup Tension

Refers to the stress or conflict that arises within a group due to differences in opinions, goals, or personalities among its members.

Intergroup Tension

A psychological and social phenomenon where conflict or stress arises between different groups due to competition, stereotypes, miscommunication, or prejudices.

Group Territory

The physical or conceptual space that a group identifies as its own, often defended against others.

Hive Setting

A social structure or environment where individuals work collectively in a highly cooperative and efficient manner, often compared to the functionality of a beehive.