A(n)________ Gap Exists When a Firm Knows What It Needs

question 79

Multiple Choice

A(n) ________ gap exists when a firm knows what it needs to do to meet customers' service expectations, but sometimes fails to do it.

• A)knowledge
• B)communication
• C)standards
• D)empowerment
• E)delivery

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Definitions:

Accounting Charge

An expense or cost recognized in a company's financial statements.

Discretionary Spending

Non-essential expenditures by consumers or the government, which can be adjusted based on the current financial situation.

Minimum Capital Requirements

The least amount of capital a bank or financial institution must hold to mitigate risks and ensure financial stability.

Regulators

Authorities or institutions that oversee and enforce laws and guidelines within specific industries to ensure fairness, safety, and compliance.